Customer satisfaction is our top priority. If you are unsatisfied with a purchase, you may return it within 30 days of the purchase date for a full refund or gift card, if the following conditions are met.
The conditions for products purchased online are as follows:
- The product is unopened and in resalable condition. We will not accept products with torn, stained, dented or otherwise damaged packaging.
- The product is returned within 30 days of the purchase date.
- The product is NOT an on sale item. All sales items are FINAL.
If all above conditions are met, email us at http://www.lowcarbcanada.ca/pages/contact for a return authorization.
We will email you to confirm that you are approved, and we will send instructions by email on how to proceed.
Once approved, you may visit us or send your return(s) by mail to:
Low Carb Canada
6-7, 141 Reach Street
Uxbridge, ON. L9P 1L3
Email: customerservice@lowcarbcanada.ca
Please note: Customers are responsible for all shipping return fees. Low Carb Canada is not responsible for products that are damaged or lost in transit.
Low Carb Canada is not responsible for the following:
- Products which have been opened or damaged by the customer.
- Stale, moldy or otherwise damaged products due to the failure of the customer to pick up their order from the shipper, parcel locker, etc.
- Products which have been delayed in shipping due to an incorrect shipping address provided by the customer, or because the customer did not request Safe-Drop.
- Products which have not been stored in the correct fashion, per product instruction.
Please note:
- Customers are responsible for the postage for shipping back the products.
- For perishable products, it is the responsibility of the customer to claim the parcel from UPS or Canada Post.
- We are not liable for moldy items 2 days after you have been carded for pickup.
- If the delivered order is missing products or contains incorrect products, please contact us to remedy the problem.
- Customers are responsible for submitting orders with correct address. If an order is lost or returned due to incorrect address, the order may be re-delivered at customer's cost or, if order is returned, total refund will be issued minus return shipping and handling charges.
- We can only guarantee 30 days shelf life for non-perishable products and 7 days for perishable we shipped as most of our products do not have long shelf life
- Perishable goods are not refundable as we will not resell them.
Low Carb Canada reserves the right to modify this policy at any time, by using our website you agree to all of our Terms and Conditions.
