*Most Orders over 10 kg will be charged an additional $2 for every 3kg (for most postal codes).
*All Orders under $100 have an $8 minimum shipping charge
*Certain postal codes require extra shipping charges levied by UPS or Canada Post regardless of order weight
Find out about shipping perishable items here: Special Shipping
Examples of Special Instructions
We rely on you, the customer, to help us know if you need anything extra done to your order:
"Please Safe Drop"
"Please combine with order 12345"
"Please add missing items from order 67890 to this order"
When do we ship?
All orders are shipped by UPS Ground or Canada Post Expedited Parcel Service from Monday to Friday with the exception of Statutory Holidays.
Please contact us for details. We will usually process your order within 48 hours of receipt. Orders are sent out daily. For any items that are not available at the time of ordering, we will contact you for further instructions. Once your order is processed, a tracking number will be sent to you via email.
Exception: Frozen items are sent out on Monday-Tuesday.
We cannot send shipments to P.O.Boxes with UPS, all orders requiring a P.O. Box must be sent by Canada Post.
-Shipments that require extra shipping charges levied by UPS or Canada Post may not qualify for free shipping and standard shipping.
-This is an infrequent occurrence and applies to shipments of excessive weight or size or those arriving to Specific Postal Codes , especially remote areas.
-Orders requiring multiple boxes may require additional charges, usually with UPS this is not the case.
-These additional charges are quoted by email and/or phone, prior to shipping.
-We usually cover up to $15 in extra shipping per $100 spent, or $7 for orders under $100 but we are flexible and will do our best to work with you.
In some cases, the shipping charge supplied to us at the time of checkout (and consequently, our reduced charge applied to you) changes. These changes are at the sole discretion of the shipper (Canada Post or UPS). When there is a change of this kind we will contact you by email or phone (you may have to pay more if the charge was increased, or receive a refund because the shipping charge was reduced)
-You can pay shipping on the phone or on our secure website if you prefer (credit card and paypal).
-We can not charge your card again without your permission.
US and International orders:
At this time we only ship within Canada , if you really need to ship outside of Canada please call or email us first, do not place an order with a false address - thank you.
If you have any problems with your package please NOT discard it. We need clear photos showing all problems so that we can file a claim with the shipping company. You will not be eligible for compensation for every item, without clear photos of every item being claimed for. Click here to contact us: firstname.lastname@example.org
Low Carb Canada reserves the right to modify this policy at any time, by using our website you agree to all of our Terms and Conditions.